Individual thought patterns V.024: FUN, FUN, FUN FEST 2014 11/7, 8 and 9th, 2014, Austin, Texas @ Auditorium Shores: PROMOTER SENDS STATEMENT ON LONG LINES FOR ADVANCED TICKET HOLDERS AND PASSES

Saturday, November 8, 2014

FUN, FUN, FUN FEST 2014 11/7, 8 and 9th, 2014, Austin, Texas @ Auditorium Shores: PROMOTER SENDS STATEMENT ON LONG LINES FOR ADVANCED TICKET HOLDERS AND PASSES

FUN, FUN, FUN FEST 2014 , taking place this weekend, 11/7, 8th and 9th, 2014, Austin, Texas @ Auditorium Shores has sent this statement as fest goers have complained about long lines for advance ticket and pass holders.

FUN, FUN, FUN FEST 2014 features KING DIAMOND, AMON AMARTH and more multi-genres bands and artists.

http://www.austinchronicle.com/daily/music/2014-11-08/fans-wait-hours-to-enter-fun-fun-fun-fest/

FROM FUN, FUN, FUN FEST 2014 PROMOTERS:

Today many of our fans experienced significant delays with the check-in process due to a significant single wave of unexpected demand.

As you know, Fun Fun Fun was displaced from its former location in 2013 and was forced to create a completely new layout and process due to the renovations at Auditorium Shores. This dynamic alone creates challenges for staff and customers alike.

Since 2006, FFF has operated under a strict no refund policy, which remains today. Knowing this, we found it unacceptable to allow our loyal fans to miss their favorite artists, simply because of a delayed check-in process. So, we decided to take drastic measures to address this, by allowing the remainder of the line into Fridays nights show regardless of the check-in process. We did this in consultation and with the blessing of City of Austin officials. Ultimately, our primary concern is always safety in the line, safety in the fest, and safety on the way home – so we needed to coordinate with all parties to make sure this was a smart and effective solution.

We would like to personally apologize for any delays that our fans experienced today, and would like to thank everyone for their patience as we adjust to this new location for FFF.

Next steps:

Queue (The FFF ticketing partner) will keep the box office open after the festival tonight to assist any customers still needing credentials for the weekend and for Nites.

The box office will open tomorrow at 8am for early check in, customer service, and questions and answers.

Now that we have identified the problem and allocated resources to fix it, we are confident that tomorrow’s lines will be back to normal.

Please share this with your friends so everyone can stay informed. Thanks y'all.

FFF

Thanks-Stay Metal, Stay Brutal-\m/ -l-

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Individual thought patterns V.024

Saturday, November 8, 2014

FUN, FUN, FUN FEST 2014 11/7, 8 and 9th, 2014, Austin, Texas @ Auditorium Shores: PROMOTER SENDS STATEMENT ON LONG LINES FOR ADVANCED TICKET HOLDERS AND PASSES

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